What You Need to Know About Your Clinic Visit at The James (The James)

What You Need to Know About Your Clinic Visit at The James (The James)


This handout will tell you about what you may expect when you come for your clinic visit at The James


What to do for an outpatient test or appointment:

  • You may be asked to arrive 30 minutes before your appointment to allow time to register.
  • Bring your insurance card, advance directives (Health Care Power of Attorney/Living Will), health history and current treatment information. You may be asked to give information about your health history and treatment to several staff members to make certain they have all of your important information.
  • Bring to your appointment any medical information that has been requested by your health care team. This may include a copy of any x-rays or test results that were done at your local hospital. Also bring a list of all of your current medicines, how often you take each medicine and the strength/dose of each medicine.
  • Health screening stations may be located at the building entrance as you arrive for your appointment. If so, your temperature will be taken and a few questions about your current health will be asked.
  • At times, there may be visitor restrictions in place to help in the control of infection.
  • At times, you may experience a longer wait for your appointment. You may find it helpful to bring something to read or another form of quiet entertainment. Please plan ahead for possible delays in getting back to work, for childcare and transportation.


How to plan and prepare for tests or procedures:

  • Each office will give you directions for what you should bring when you come for your appointment. You may be able to have some of your tests done in your hometown area. Talk with your doctor if you would like to see if your test or procedure can be done closer to your home.
  • Some tests or appointments cannot be scheduled until your insurance approves them. This advanced approval is called precertification. If you need help with your insurance, a staff member is available to assist you with this process.


What if I need help finding my way?

Many patient and visitor services are available to you at The James, including a family waiting area on each inpatient floor, a number of dining choices, and a retail pharmacy. For your convenience we have included information about these services and maps on our website at cancer.osu.edu.

  • Park ‘n Ride (614) 293-8669 shuttle vans give free rides from nearby hotels and parking garages to the hospital. Please be sure you have the phone number for the location of your appointment with you.
  • Wheelchairs are located near the entrances to the hospital and are available for you to use.

Please ask a staff member if you need directions or help finding your way to an appointment.



© September 18, 2020. The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

This handout is for informational purposes only. Talk with your doctor or health care team if you have any questions about your care.