Welcome to The James Hematology and Transplant Clinic (The James)

Welcome to The James Hematology and Transplant Clinic (The James)


The James Hematology and Transplant Clinic

460 West 10th Avenue, 1st Floor

Columbus, Ohio 43210

(614) 293-3316

Clinic Hours: 7:30 am to 5:00 pm


Here is important information about your care and how to contact your clinic team.


Appointment Information

It is important to keep your appointments. The clinic is unable to see walk-in patients. If you need to cancel your appointment, please call the clinic, (614) 293-3316, at least 24 hours ahead of time.


Telephone Calls

Clinic phone calls are answered Monday-Friday, 8:00 am to 5:00 pm.

When you call during these hours, our office staff will direct your questions and concerns to the appropriate person. If you need to talk with a doctor or nurse, you may be asked to leave a message. Your call will be returned within 48 hours.


After Clinic Hours and Emergency Calls

After 5:00 pm and on weekends or holidays, call the clinic at (614) 293-3316. Your call will be answered by the James After Hours Nurse Triage Line.

If you have an emergency, go to the nearest emergency room or call 911.


Clinic Visits

When you come to the clinic you will see your doctor for an exam and/or receive your treatment with follow-up care. Before you meet with your doctor, a member of your health care team will check your vitals and do blood work. It can take up to 1 hour before your lab results are ready for your doctor to read.

If you are receiving chemotherapy, your doctor must review your lab results before the pharmacy can make your chemotherapy. The first day of each chemotherapy cycle may take 4 to 6 hours.

At times, you may experience a longer wait for your appointment. It may help to bring something to read or another form of quiet entertainment. Please plan for possible delays in getting back to work, for childcare, and transportation.

For the safety of all patients, children under 12 years old and any caregivers who are sick are not allowed in the clinic. When you arrive, you will need to wear your duck bill mask until you are in the exam room.


Medicine Information

It is important to keep track of all medicines you take. Bring your medicine list or medicine bottles with you to each appointment. If you need refills on any of your medicines, tell your nurse or doctor during your appointment.

Medicine refills may take up to 1 week to process. Please call the clinic during office hours 1 week before your medicine is needed. The clinic can only refill medicines that are ordered by doctors at The James.

When you call the clinic office for a prescription refill, be prepared to give the following information:

  • Name of the medicine
  • The dose (for example, 25 mg)
  • How often you take the medicine (for example, 1 pill 2 times each day) \Your pharmacy name and phone number

Not all prescription orders can be called into the pharmacy. If you have a prescription that must be picked up from the clinic, you will need to show an ID to get the prescription.


Blood Product Transfusions

If you need a blood transfusion, you will be taken to an infusion room. There may be a wait for a transfusion room and you may be asked to come back at a later time or the next day. A type and cross lab takes about 2 hours to process. If you need red blood cells, it can take 2 hours to give you 1 unit of blood. If you need platelets, it can take 1 hour to give you 1 unit.


Lab and Test Results

It can take 1 week to receive your results from your bone marrow biopsy. It may take up to 3 weeks to receive the results from your PCR/ABL, APL tests and chimerisms. If you have lab work done during your clinic visit, it may take up to 1 hour before your results are ready.

There are other James locations you can have lab work done and receive your cancer treatment. Talk with a member of your health care team to learn more about these locations.


Family Leave or Disability Paperwork

Family Medical Leave Act (FMLA) or disability paperwork requests can be sent to our office by fax, mail, or you can bring the paperwork to our office. The paperwork will be completed in 2 weeks. The completed paperwork will be faxed or mailed to the address you provided when your request was made.


When to Call the Doctor

Call the clinic if you are sick or if you have any of the following:

  • A fever of 100.4 degrees Fahrenheit (38 degrees Celsius) or higher
  • Chills
  • Nausea or vomiting
  • Diarrhea
  • New rash
  • Lightheadedness or dizziness
  • Severe headache

It is important to call the clinic if you fall. For more information about symptoms and when to call your doctor, check the patient education handout: Emergency Care for Hematology Patients.


Go to the Emergency Room if you have any of the following:

  • Chest pain
  • Shortness of breath
  • Bleeding that does not stop



© March 19, 2019. The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

This handout is for informational purposes only. Talk with your doctor or health care team if you have any questions about your care.