Welcome to The James Hematology and Transplant Clinic (The James)

Welcome to The James Hematology and Transplant Clinic (The James)


The James Hematology and Transplant Clinic

460 West 10th Avenue, 1st Floor

Columbus, Ohio 43210

Phone: (614) 293-3316

Fax: (614) 293-6050

Clinic Hours: 7:30 am to 5:00 pm


Here is important information about your care and how to contact your clinic team.


Appointment Information

It is important to keep your appointments. The clinic is not able to see walk-in patients. If you need to cancel your appointment, please call the clinic, (614) 293-3316, at least 24 hours ahead of time.


Telephone Calls

Clinic phone calls are answered Monday-Friday, 8:00 am to 5:00 pm.

When you call during these hours, our office staff will direct your questions and concerns to the appropriate person. If you need to talk with a doctor or nurse, you may be asked to leave a message. Non-urgent calls will be returned within 48 hours.


After Clinic Hours and Emergency Calls

  • After 5:00 pm and on weekends or holidays, call the clinic at (614) 293-3316. Your call will be answered by The James After Hours Nurse Triage Line.
  • If you have an emergency, go to the nearest emergency room or call 911.


Clinic Visits

What to expect:

  • Your clinic visit will last 2 to 8 hours based on your health needs. When you arrive, you will need to wear a N-95 face mask until you are in the exam room.
  • For the safety of all patients, children under 12 years old are not allowed in the clinic.
  • Family members and caregivers who are sick should not come with you to the clinic.
If you take Cyclosporine (Neoral), Mycophenolate (Cellcept) or Prograf (Tacrolimus) do not take these before your appointment unless your doctor tells you otherwise. You will need to wait to take this medicine until after your blood work is drawn. Bring the medicine with you to the clinic.
  • The patient care associate (PCA) or nurse will check your vital signs, weight and blood work. It can take up to 1 hour before your lab results are ready for your doctor to read.
  • Your nurse, advanced practice provider (APP) or doctor will review your current condition and blood work, then do a physical exam. If you are receiving chemotherapy, your doctor must review your lab results before the pharmacy can make your chemotherapy. The first day of each chemotherapy treatment may take 4 to 6 hours.
  • Your doctor or APP may order tests or procedures including a bone marrow biopsy and aspirate, x-rays, C.T. scans, blood or platelet transfusions, IV therapy or appointments with other specialists.
  • Your nurse or APP will review your care instructions before you leave the clinic.
  • Your next appointment will be scheduled before you leave the clinic.


Medicine Information

It is important to keep track of all medicines you take. Bring your medicine list or medicine bottles with you to each appointment. If you need refills on any of your medicines, tell your nurse or doctor during your appointment.

  • Medicine refills may take up to 1 week to process. Please call the clinic during office hours 1 week before your medicine is needed. The clinic can only refill medicines that are ordered by doctors at The James.
  • When you call the clinic office for a prescription refill, be prepared to give the following information:
    • Name of the medicine
    • The dose or how much you take (for example, 25mg)
    • How often you take the medicine (for example, 1 pill 2 times each day)
    • Your pharmacy name and phone number
  • Not all prescription orders can be called into the pharmacy. If you have a prescription that must be picked up from the clinic, you will need to show an ID to get the prescription.


Blood Product Transfusions

If you need a blood transfusion, you will be taken to an infusion room. At times, there is a wait for a transfusion room, so you may be asked to come back at a later time or the next day.

  • A type and cross test can take about 2 hours to process.
  • If you need red blood cells, it can take 2 hours to give 1 unit of blood.
  • If you need platelets, it can take 1 hour to give 1 unit of platelets.


Lab and Test Results

  • If you have lab work done during your clinic visit, it may take up to 1 hour before your results are ready.
  • It can take 1 week to get the results from your bone marrow biopsy. It may take up to 3 weeks to get the results from a PCR/ABL, APL and/or chimerism test.
  • There are other James locations where you can have lab work done and receive your cancer treatment. Talk with a member of your health care team to learn more about these locations.


Family Leave or Disability Paperwork

Family Medical Leave Act (FMLA) or disability paperwork requests can be sent to our office by fax, mail, or you can bring the paperwork to our office. The paperwork will be completed in 2 weeks. The completed paperwork will be faxed or mailed to the address you provided when your request was made.


When to Call the Doctor

Call the clinic if you are sick or if you have any of the following:

  • A fever of 100.4 degrees Fahrenheit (38 degrees Celsius) or higher
  • Chills
  • Nausea or vomiting
  • Diarrhea
  • New rash
  • Lightheadedness or dizziness
  • Severe headache

It is important to call the clinic if you fall. For more information about symptoms and when to call your doctor, check the patient education handout: Emergency Care for Hematology Patients.


Go to the Emergency Room if you have any of the following:

  • Chest pain
  • Shortness of breath
  • Bleeding that does not stop



© May 10, 2022. The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

This handout is for informational purposes only. Talk with your doctor or health care team if you have any questions about your care.