Welcome to The James Neuro-Oncology Clinic (The James)

Welcome to The James Neuro-Oncology Clinic (The James)

The James Neuro-Oncology Clinic

300 West 10th Avenue, Ground Floor

Columbus, Ohio 43210

Phone: (614) 293-4448

Fax: (614) 293-3277

Here is important information about your care and how to contact the health care team at our clinic.


To make an appointment, please call the office at (614) 293-4448 or (614) 685-1 965. If you need to cancel your appointment, call our office at least 24 hours before your appointment time and reschedule.

Telephone Calls

Weekdays (Monday-Friday) 8:00am to 4:30pm, call (614) 293-4448 (option #1) during regular office hours. Our office staff will direct your questions and concerns to the phone triage nurse, who will return your call as soon as possible.

After Office Hours and Emergency Calls

After 4:30pm, weekends or holidays, call (614) 293-4448. Leave a detailed message and the answering service will contact the doctor on call.

If you have an emergency, go to the nearest emergency room or call 911.

Prescriptions and Refills

You can send prescription refill requests to your OSU MyChart or you can call the office at (614) 293-4448. Please allow 48 hours for prescription renewals to be completed.

  • If you need a prescription renewal for chemotherapy medicine, please call the office 1 week before the medicine is needed.
  • When you call the doctor’s office for a prescription, be prepared to give the following information:
    • Name of the medicine
    • The dose
    • How often you take the medicine
    • Your pharmacy name and phone number
  • Not all prescription orders can be called into the pharmacy. If you have a prescription that must be picked up from the doctor’s office, you will need to show an ID to get the prescription.

Family Leave or Disability Paperwork

Family Medical Leave Act (FMLA) or disability paperwork requests can be sent to our office by fax, mail, or you can bring the paperwork to our office. Once the paperwork is completed by our office, you will be responsible to forward the paperwork to your employer or disability office. Be sure the following information is included with the paperwork:

  • Signed medical release of information form
  • FMLA/disability forms
  • Your correct home address and phone number
  • Specify the amount of time requested to be off of work
  • The last date you went to work
  • The symptoms and problems for why you are not able to work

Please allow 14 business days for the paperwork to be completed. Let the office know if you would like to pick up the paperwork when it is ready for pick up or we can mail the paperwork to your home address. It often takes 3 to 5 business days for mail delivery.

About Your Clinic Visit

  • Your appointment will be at the The James Neuro-Oncology Clinic located on the ground floor of the 300 West 10th Ave building. Please arrive 30 minutes before your appointment to allow time to register.
  • Check in at the Registration Desk located on the 1st floor of the Brain and Spine Hospital.
  • Bring your insurance card, advance directives (Health Care Power of Attorney/Living Will), health history and current treatment information.
  • Bring any medical information that has been requested. This includes copies of all reports and a CD of any x-rays or imaging that may have been done at your local hospital.
  • At times, you may experience a longer wait time for your appointment. It may be helpful to bring something to read or another form of quiet entertainment. Please plan ahead for possible delays in getting back to work, for childcare or transportation.
  • Once the health care team is ready to see you, a Patient Care Assistant (PCA) will get you from the waiting area and take you to the clinic.
  • Your height, weight and vital signs will be checked.
  • An RN will ask you questions about your health history and any problems or questions you may have. This information will be shared with the doctor, nurse practitioner, or physician assistant.
  • If you had a CT scan or MRI at The James before your appointment, the doctor will review the scans and talk with you about the results.
  • Before you leave the clinic, a member of the team will review your discharge instructions, also known as the After Visit Summary (AVS). This includes all of your follow up appointments and other instructions.


© January 7, 2021. The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

This handout is for informational purposes only. Talk with your doctor or health care team if you have any questions about your care.

For more health information, call the Patient and Family Resource Center at 614-366-0602 or visit cancer.osu.edu/PFRC