Welcome to The James Lung Cancer Clinic (The James)

Welcome to The James Lung Cancer Clinic (The James)

The James Lung Cancer Clinic

Brain and Spine Hospital

300 West 10th Avenue, 2nd floor

Columbus, Ohio 43210

Phone: (614) 293-6786

Fax: (614) 293-1470

Here is important information about your care and how to contact your health care team at our clinic.


To make an appointment, please call the office at (614) 293-6786. If you need to cancel your appointment, call our office at least 24 hours before the time of you appointment and we will reschedule it for another day.

Telephone Calls

Our office hours are Monday – Friday, 8:00 am to 4:30 pm. When you call during regular office hours, our office staff will direct your questions and concerns to the appropriate person. If you need to talk with a doctor or nurse, you may be asked to leave a message. Your call will be returned within 48 hours.

After Office Hours and Emergency Calls

After 4:30 pm, weekends or holidays, call (614) 293-6786. The answering service will contact the doctor on call. You will need to leave a detailed message with the answering service.

If you have an emergency, go to the nearest emergency room or call 911.

Prescriptions and Refills

You may send prescription refill requests to your OSU MyChart or call the office at (614) 293-6786.

  • If you need a prescription renewal for chemotherapy medicine, call the office 1 week before the medicine is needed.
  • When you call the office for a prescription renewal, you will need to give the following information:
    • Name of the medicine
    • Your medicine dose
    • How often you take the medicine
    • The name and phone number of your pharmacy

Family Leave or Disability Paperwork

Family Medical Leave Act (FMLA) or disability paperwork requests can be sent to our office by fax, mail, or you can bring the paperwork to our office. It can take up to 14 business days for your paperwork to be completed. The completed paperwork will be mailed to the address you provided.

About Your Clinic Visit

Here is information about what to expect during your clinic visit.

  • During your clinic visit, there will be different members of the team that will take care of you. Members of your clinic health care team may include:
    • Doctors
    • Nurse Practitioner (NP)
    • Registered Nurse (RN)
    • Patient Care Associate (PCA)
    • Social Worker (SW)
    • Patient Care Resource Manager (PCRM)
    • Registered Dietitian (RD)
  • Your appointment will be at the The James Lung Cancer Clinic located on the second floor of the 300 West 10th Ave building. Please arrive 30 minutes before your appointment to allow time to register.
  • Bring your insurance card, advance directives (Health Care Power of Attorney/Living Will), health history and current treatment information.
  • Bring any medical information that has been requested, including copies of all x-rays, test results or reports that were done at your local hospital.
  • At times, you may experience a longer wait time for your appointment. It may be helpful to bring something to read or another form of quiet entertainment. Please plan for possible delays in getting back to work, for childcare or transportation.
  • Once the health care team is ready to see you, a Patient Care Assistant (PCA) will get you from the waiting area and take you to a clinic exam room.
  • Your height, weight and vital signs will be checked. You will need to take off your shoes each time your height and weight are checked.
  • A nurse will ask you questions about your health history and any problems or questions you may have. This information will be shared with your doctor or nurse practitioner.
  • If you had a CT scan or PET scan done at The James before your appointment, your doctor or nurse practitioner will review the scans and talk with you about the results.
  • After your appointment, a member of your health care team will review your discharge instructions with you. These instructions are known as the After Visit Summary (AVS). This paperwork will include all of your follow up appointments and other instructions.


© February 18, 2021. The Ohio State University Comprehensive Cancer Center – Arthur G. James Cancer Hospital and Richard J. Solove Research Institute.

This handout is for informational purposes only. Talk with your doctor or health care team if you have any questions about your care.

For more health information, call the Patient and Family Resource Center at 614-366-0602 or visit cancer.osu.edu/PFRC